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Privacy Policy

A legal disclaimer

Pristine Pattaya (“we”, “us”, “our”) provides residential and commercial cleaning services in Pattaya, Thailand. We respect your privacy and handle your personal data in line with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”). This policy explains what we collect, why we collect it, and your rights.

Personal data we collect

  • Contact details: your name, phone number, email address, LINE or WhatsApp ID, and billing address.

  • Service details: the address of the property to be cleaned, access arrangements (such as key, door code or building access), parking or entry instructions, and special requests.

  • Business client details: your company name, tax ID, and the names and contact details of your staff or representatives.

  • Payment details: payment method, transfer records and invoices. We do not store full card numbers; card payments are handled by our payment provider.

  • Photos and messages: photos you send us to quote a job, records of our communications, and feedback or reviews.

  • Website data: IP address, browser type, device information and pages visited, collected through cookies and similar tools.

Why we use your data

We use your personal data to:

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  • Provide quotes, schedule and carry out cleaning services

  • Communicate with you about bookings, changes and service updates

  • Process payments and issue invoices or receipts

  • Gain access to your property safely and securely

  • Handle complaints, damage claims and insurance matters

  • Improve our services and our website

  • Send offers or news about our services, only where you have agreed or where the law permits

  • Meet our legal, tax and accounting obligations

Legal basis for processing

Under the PDPA we process your data where it is necessary to perform our contract with you, where we have your consent, where we have a legitimate interest (such as service quality and security), or where we must comply with the law. Where we rely on your consent, you may withdraw it at any time.

Who we share your data with

We do not sell your personal data. We may share it only as needed with:

  • Our cleaning staff and supervisors, limited to the details needed for each job

  • Service providers such as payment processors, accounting providers, website hosting (including Wix), and messaging platforms (such as LINE or WhatsApp)

  • Insurers or professional advisers, where needed to handle a claim or legal matter

  • Government or law enforcement authorities, where required by law

Transfers outside Thailand

Some of our providers (for example, website hosting and messaging platforms) may store data on servers outside Thailand. Where this happens, we take reasonable steps to make sure your data is protected to a standard consistent with the PDPA.

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How long we keep your data

We keep personal data only as long as needed for the purposes above, including meeting legal, tax and accounting requirements. Property access details, such as door codes, are deleted or returned when no longer needed for your service. When data is no longer required, we delete or anonymise it.

How we protect your data

We use reasonable organisational and technical measures to protect your data against loss, misuse or unauthorised access. These include limiting access to those who need it, keeping property access details secure, and training our staff in confidentiality.

Your rights

Under the PDPA, you have the right to:

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  • Access your personal data and request a copy

  • Correct data that is inaccurate or incomplete

  • Request deletion or anonymisation of your data

  • Restrict or object to our use of your data

  • Withdraw your consent at any time

  • Request that your data be transferred to you or another provider, where applicable

  • Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand

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To use any of these rights, contact us using the details in Section 1. We will respond within a reasonable time and as the law requires. Withdrawing consent will not affect processing carried out before you withdrew it, but may mean we can no longer provide some services.

Cookies

Our website uses cookies to make the site work, understand how visitors use it, and improve your experience. You can control or disable cookies in your browser settings, though some parts of the site may not work properly as a result.

Children

Our services are intended for adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website with the “Last updated” date above.

Contact us

Pristine Pattaya
pristinepattaya@gmail.com 065 406 9021
 

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